Customer care Representative- Check ‘n Go/Allied Advance Loan
Would you enjoy providing exceptional solution and building enduring consumer relationships? Do you want to go beyond old-fashioned jobs that are retail begin to build your job? Have you got fascination with being part of an industry-leading economic solutions business? Do you want to create your following move? If that’s the case, we wish to speak with you!
Breakdown of Part and Key Accountabilities:
Our Customer Service Associates are in one’s heart of everything we do at Check ‘Go and Allied advance loan, both an element of the Axcess Financial group of organizations. Daily in urban centers and towns around the world, these are typically greeting clients, processing loan requests, responding to inquiries about items, marketing new services, and much more — all using the objective of delighting our respected clients. we offer cash solutions for genuine people and make an effort to function as the choice that is first everyday economic solutions. We people concentrate on building relationships to ensure consumer requirements are now being offered utilizing the most readily useful services and products we are able to provide.
- Relationship management: place our clients during the center of every thing we do. Exemplify our Product product Sales culture. Provide and teach clients in the item profile. Escalate issues into the shop Manager, DDO, and Corporate Office if struggling to resolve the presssing problem straight with all the consumer.
- Cash maneuvering: Handle and count currency, money, and coins to add owning a cash cabinet, counting money deposits, going cash from protected safe to cash cabinet as well as other money managing needs. In charge of bank deposits or bank pick-ups. Balance batch that is individual with shop product product product sales reports at end of time and help with resolving over/shorts as required.
- Loan processing: Perform customer that is necessary to validate information presented. Accurately process loans and deals per business policy.
- Conformity: in charge of conformity with company/State policy and procedures including Federal legislation where relevant.
- Inbound/Outbound calls: Answer phone inquiries in reaction to questions that are general consumer applications, needs or other problems. Spot customer that is outgoing and collection telephone telephone calls prior to federal laws and shop working procedures.
- Brand Ambassador: improve the Check ‘n get brand name expertly and guarantee shop look ( external and internal) is maintained to business criteria. Help out with the execution of most business marketing plans and programs, ensuring exact and set-up that is timely exceptional execution and within founded due dates.
Minimal Education and Experience Involved:
- Couple of years sales that are previous customer support experience chosen.
- Couple of years cash managing experience chosen.
- Should have own private dependable transport in conformity with posted policy and procedure. This could NOT add public transport, transport from family members or buddies. Must keep a valid license and legitimate auto insurance while utilized by the organization.
Also, we provide: competitive compensation (base pay + incentives) and advantage programs ( ag e.g., medical dental, term life insurance), an ample premium time off system, 401k retirement plan, tuition reimbursement, plus an engaging work place.
About Axcess Financial:
Our company is an independently held business headquartered Cincinnati, Ohio whom provides revolutionary credit solutions that empower customers to take care of their individual funds whenever, where and just how they need. It is our objective getting individuals the income they require whenever they require it. We verify we do this in means that is accountable and of their means.
Dedication to Diversity:
Axcess is dedicated to employing and keeping a diverse workforce. We have been proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without respect to battle, color, faith, sex, sex identity or phrase, intimate orientation, nationwide beginning, genetics, impairment status, age, marital status, protected veteran status or just about any other protected course.
This publishing is supposed to spell it out the basic nature for the work likely to be done and it is maybe perhaps perhaps not an extensive variety of all duties, duties and skills necessary for the positioning.